Privacy Policy

Privacy Policy

Effective Date: 2025/02/28

Olivia Creative Studio respects your privacy and is committed to protecting the personal information you share with us when you visit our website, contact us, purchase a service, complete a brand questionnaire, or interact with our studio online.

This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices you have regarding your personal information.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Submit a contact or inquiry form

• Book or purchase a design package

• Complete a brand questionnaire

• Join our email list or newsletter

• Communicate with us by email or through the website

• Request information about our services

The information we collect may include:

• Your name

• Email address

• Phone number, if provided

• Business name

• Website or social media links

• Project details and brand questionnaire answers

• Billing or purchase information

• Any other information you choose to share with us

We may also collect basic technical information automatically, such as your browser type, device type, IP address, pages visited, and general website usage data.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries

• Process your purchase or booking

• Prepare and deliver your design services

• Review your brand questionnaire and project details

• Communicate with you about your project

• Send updates, resources, or marketing emails if you have opted in

• Improve our website, services, and client experience

• Maintain records for business, legal, and administrative purposes

We do not sell your personal information.

3. Payments and Purchases

If you purchase a package or service through our website or shop, your payment may be processed by a third-party payment provider. Olivia Creative Studio does not store full credit card or payment details on our website.

Payment information is handled securely by the payment provider according to their own privacy policy and security practices.

4. Brand Questionnaires and Project Information

After purchasing or booking a service, you may receive a brand questionnaire. The information you provide in the questionnaire is used to understand your business, audience, design preferences, project goals, and creative direction.

This information is used only for project planning, communication, and service delivery.

5. Email Communication

If you contact us, purchase a service, or subscribe to our email list, we may use your email address to send project updates, service information, resources, or occasional studio updates.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

6. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve your browsing experience, understand website traffic, and help us improve our content and services.

Cookies are small files stored on your device when you visit a website. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect how some parts of the website function.

7. Third-Party Services

We may use trusted third-party services to operate our website, process payments, manage email communication, analyze website performance, or deliver digital products and services.

These third-party services may have access to certain personal information only as needed to perform their services. They are responsible for handling your information according to their own privacy policies.

Examples may include:

• Website hosting provider

• Payment processor

• Email marketing platform

• Analytics tools

• Online shop or checkout platform

• Scheduling or form tools

8. Links to Other Websites

Our website may include links to third-party websites, such as social media platforms, portfolio platforms, Etsy, payment pages, or other external websites.

Olivia Creative Studio is not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before sharing personal information.

9. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online transmission or digital storage method is completely secure. By using this website, you understand that we cannot guarantee absolute security of information shared online.

10. How Long We Keep Your Information

We keep personal information only for as long as necessary to provide services, complete business records, comply with legal requirements, resolve disputes, and maintain client communication.

Project-related information may be kept for business records, portfolio reference, or future client support unless you request deletion where applicable.

11. Your Rights and Choices

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information

• Unsubscribe from marketing emails

• Ask questions about how your information is used

To make a request, please contact us using the details below.

12. Children’s Privacy

Our website and services are intended for business owners, brands, and professional clients. We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information from a child has been collected, we will take steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

We encourage you to review this page periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Olivia Creative Studio
Email: olivia.creative.branding@gmail.com
Website: oliviacreativestudio.com